Supplegen Terms and Conditions

Website Information

We have tried to ensure that information contained within the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Website or in respect of any error or omission of information.

Description of Products

The description and specification of products in the Website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

We may correct an error appearing in the Website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without prior notice.

Ordering Products

You may order products from the Website by submitting a completed order form through the checkout procedure. Alternatively we accept orders by post. Website orders will be accepted by sending an email to the email address you provide on the order form. Orders by post will be accepted by you accepting delivery of the goods.

Price and Payment

The price of the products is the price quoted on the Website at the time you place your order. The price will include any applicable value added tax, but not the cost of postage and packing.

In addition to the price, you will have to pay our postage and packing charges as quoted in the Website at the time you place your order. The amount of these charges may vary according to the number of products you order at any one time.

Payment is made by credit card at the time you place your order. (The credit cards we accept are listed on the Website at the time you place your order). Refunds will generally be made by means of a credit to your credit card or by cheque.

Delivery of Products

We will deliver the goods ordered by you to the address you give us for delivery at the time you place your order.

Delivery will be made as soon as possible after your order is accepted but in any event within 30 days of your order.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

If the goods that we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address within 10 working days of delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date upon which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address within 40 days of the date upon which you ordered the goods. If you notify us of a problem under this condition our only obligation will be, at your option:

•  to make good any shortage or non delivery

•  to replace or repair any goods that are damaged or defective; or

•  to refund to you the amount paid by you for the goods in question in whatever way we choose.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Cancelling your Order

You may cancel your order by notifying us in writing at any time up to 14 days after your products were ordered. The notification should state your order number and the reason for cancellation.

If you cancel your order after we have dispatched the products, then you must return the products to us. The products should be returned in a reasonable condition and at your own expense and risk. We recommend the use of a Recorded Delivery Service. If you do not return all the goods delivered to you or do not pay the cost of deliver, we shall be entitled to deduct the direct costs of recovering the goods from the amount due to be credited to you.

You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

Cancellation By Us

We reserve the right to cancel the contract between us if:

1. We have insufficient stock to deliver the goods you have ordered.

2. We do not deliver to your address or

3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4. If you are unable to make payment with your credit card or if your card issuer does not authorize payment, or if your cheque is rejected when presented for payment.

If we do cancel your contract we will notify you and credit your account with any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

General

The products advertised on the Website are intended for sale to persons dealing as customers and are not for re-sale.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts shall have exclusive jurisdiction.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

Once you have placed an order with us, your name and email address will be added to our customer file. We will not share your information with any other companies. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Complaints

If you have any complaints regarding the Website or any goods you have purchased, please email us in the first instance where you complaint will be dealt with fairly and efficiently.